Review conversations and answer shopper requests

Read conversations#

1. 1

   Open Conversations

   In WordPress, open Seyaq Assistant → Conversations. Each row shows the first question, what happened — products shown, added to cart, a request sent or an order — the number of messages and the last one. The numbered pages under the list go back in time.

   

   

2. 2

   Open one

   Press View. The conversation reads like a chat, with the products the shopper saw and each cart change and how it ended. At a glance sums it up.

3. 3

   Know what is hidden

   Contact details and long numbers are hidden. Each conversation is deleted automatically after the days set in Contact and privacy, and the page shows the date.

Answer shopper requests#

1. 1

   Open Shopper requests

   Open Seyaq Assistant → Shopper requests. Open and waiting shows what needs you, and Assigned to me shows yours. Each request shows its type — a return, an exchange, cancelling an order, a problem with an order, a question about a product or something else — and its order.

   

   

2. 2

   Reply, or add a note

   Reply to the shopper (sent by email) writes to them. An Internal note is for your team only.

3. 3

   Assign it and update the status

   On the right of the request, set its Status to Waiting for the shopper, Resolved or Declined, and choose who it is Assigned to.

4. 4

   Record what was done

   When you choose Resolved or Declined, two more fields appear: choose what happened — for example a refund made in WooCommerce or an order cancelled there — and write the Outcome for the shopper. The shopper sees it and gets it by email.