Terms of Service

1. Who you are contracting with

Seyaq operates from Sharjah, United Arab Emirates - and your contract for the Service is with Seyaq personally and legally.

In case any sales tax, VAT or equivalent is due in your own country, our payment provider acts as merchant of record and shows it at checkout.

Legal notices and questions: legal@seyaq.ai

Privacy requests: privacy@seyaq.ai

2. The Service

Seyaq connects to your e-commerce store (via OAuth, an access token, or a product feed), normalizes your catalog, and publishes machine-readable assets (an MCP endpoint, JSON-LD, llms.txt, an agent page) and AEO audit reports so AI assistants can understand and recommend your products.

Seyaq never processes payments. Checkout always redirects to your own store; we never handle or store card data.

3. Accounts and eligibility

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. You must have authority to connect any store you add.

4. Plans, billing and cancellation

Paid plans are sold through Paddle.com Market Ltd, which acts as the merchant of record for the purchase. Paddle collects payment, issues the invoice and handles any sales tax or VAT due in your country; Paddle's own buyer terms apply to that transaction alongside these Terms.

Fees are stated in US dollars and billed for the interval shown at checkout. Subscriptions renew automatically until cancelled. You may cancel at any time; access to paid features continues until the end of the current billing period.

If a payment fails, we may pause your store’s AI visibility after the provider’s retry period. Fees already paid are non-refundable except as set out in the next section or where the law requires otherwise.

5. Refunds

If you contact us within 14 days of your first payment for a plan and no paid benchmark report has yet been produced for your store, we will refund that payment in full. After a report has been produced, or after those 14 days, fees for the current period are not refundable.

Refunds are issued through Paddle to the original payment method. Nothing here limits any mandatory right you have as a consumer under the law of the country where you live.

6. Your content and licence

You retain ownership of your catalog and store data. You grant Seyaq a licence to ingest, process, cache and publish that data solely to provide the Service, including exposing it to AI assistants through the machine-readable assets you enable.

7. Acceptable use

You may not use the Service to publish unlawful, infringing or misleading product information, to abuse the platform’s rate limits, or to attempt to breach its security or tenant isolation.

8. Third-party platforms

Connecting Salla, Shopify or other platforms is subject to those platforms’ own terms. We are not responsible for changes they make to their APIs or for interruptions on their side.

9. Availability and disclaimer

We work to keep the Service available and accurate but provide it "as is", without warranties. AI assistants are third parties; we do not guarantee 100% that any assistant will recommend your products.

10. Limitation of liability

To the maximum extent permitted by law, Seyaq is not liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the twelve months before the claim.

11. Governing law and jurisdiction

These Terms, and any dispute arising out of them or out of your use of the Service, are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Sharjah, without regard to conflict-of-law rules.

The courts of the Emirate of Sharjah, United Arab Emirates, have exclusive jurisdiction over any such dispute. Before filing a claim, please write to legal@seyaq.ai so we can try to resolve it directly.

If you deal with us as a consumer, this clause does not remove any mandatory protection or forum available to you under the law of the country in which you reside.

12. Changes and termination

We may update these Terms and will post the revised version here with a new “last updated” date; material changes take effect for existing subscribers at their next renewal. We may suspend or terminate accounts that breach these Terms. You may stop using the Service at any time.

13. Contact

Questions about these Terms: legal@seyaq.ai